Apr

28

Posted by : Diane | On : April 28, 2010

Daisy+Butterfly+5 Building Real ationships

Good Day Friends and Welcome Home! I am so happy spring has finally arrived and the snow is gone aren’t you?  I see the trees blooming and the air has all those great spring smells (ok the allergies don’t like them all) but isn’t it great?!!  I am looking foward raking and gardening and general spring clean up around the yard with my family.  What are you looking foward to in the coming weeks ahead?

Over the last couple of weeks I have been working on my Tuesdays in Templeton facebook page and also the corresponding blog and meeting with business owners, people from around town, asking questions about our history and hearing some great stories.  I have many more people to meet and questions to ask, but I am on my way and very excited about developing these relationships with our local historians, businesses and neighbors.

Relationship building takes time and is so rewarding and eventually you come to call them friends.  Isn’t it great when you go to your local coffee shop and you don’t have to tell them what you want~they just know? Isn’t it nice when when you go to the local bank and you are a name and not a number?  I bet you can think of other places you like to go to because you feel great when they greet you and care for your needs.  I am certain those relationships did not come over night~it takes time to build that kind of rapport and trust. I am so happy when I can walk into my coffee shop and they know exactly what I need and I start my morning off right! How about when I go the bank and they help me with not just my bank deposit but refer other services I am looking for and I trust in that.  These things have come to mean alot to me because of my job as a Realtor and how I want my clients to feel when they choose me to help them find or sell their home. How I want to develop that relationship over time and not in just a few minute phone conversation with such a large investment.

I believe that building a realtionship with your Realtor should be a process and not a rushed one I might add.  Perhaps you came to that Realtor via a referral from a friend, family member or one of the businesses you frequent which is wonderful, but you are making the largest purchase you may ever make in your lifetime shouldn’t you get to know this person?  Perhaps you were browsing the paper or internet and just decided to call that real estate office?  Are you going to appointments/showings and you just talked to this person on the phone for a few minutes?  Do they really know what you may want or need in that perhaps brief conversation?  Do you understand the process of homebuying and what team you are putting together?

Have you taken the time to see if you like this Realtor and do they fit well with your personality and yes I feel this is important. As an example, if you like to talk things out and need more explanations to reach decisions and your Realtor is quick and to the point, that may not feel right for you and in turn can be intimidating.  Does your Realtor’s schedule fit with yours? What tools do they have to assist you?  Can you know these things in a brief conversation?

I could go on and on, but my point is that you have taken the time to build relationships with others I mentioned above so don’t you owe it to yourself to get to know your Realtor and your Realtor know you?  If you are thinking of selling or buying anytime in the future near or far, seek that person out now and begin to build that rapport to be comfortable with their knowledge, have the tools needed to be in place, help build your homebuying or selling team and when the time is right you both will be prepared and ready to go. In addition to that, you will have a solid relationship with your Realtor you can count on!

Your Realtor can be a resource for you in many ways as we come in contact with so many people and businesses~referrals are our way of life.  Begin building that relationship today, contact a Realtor

Apr

28

Posted by : Diane | On : April 28, 2010

Welcome Home my Friends!

newspaper Finding the Right Team

Real Estate news comes in all shapes and sizes these days and it can be overwhelming for all of us Realtors as sometimes it seems that everything is looking up and then other reports make it sound very depressing. There is advice, commentary, statistics, editorials, critics, graphs and charts; I am sure you can see my point.  I can only imagine how the consumer must feel about who to trust, where to begin or end and how to go about weeding out the good and maybe not so good information.

Many informative pieces written give the consumer the right tools and, in my opinion, most times the advice given is right on the mark. However, I have come across many articles lately that fall short and today I would like to write about just one that recently came to my email from a local lender I have supported for many years and do business with personally.

Local banks like to do full service banking and that is an awesome concept that I support fully~one stop service where everyone knows your name and treats you with old fashioned respect and customer care.  I refer business to many local lenders as they know our marketplace, they know the real estate community, they help us problem solve and not just throw up their hands and leave us hanging (to name a few things) AND they usually do it with a smile!

Today’s newsletter focused on a variety of subjects, but the article that caught my eye was Things Every First-Time Homebuyer Should Know so, of course, I had to read to see what I could share with my clients.  The article topics are great, Look for Information, Save for a Downpayment, Discover How Much You Can Afford, Choose a Mortgage Product, Research the Area, Hire a Real Estate Agent and Have the House Insepcted…that’s when I was disappointed.  I am dismayed that is how this local institution feels about the valuable service we agents offer our clients.  Below are the paragraphs from the newsletter:

“Hire a Real Estate Agent
Get referrals from friends, relatives, and co-workers, and then interview several agents. You want an agent who’s familiar with the neighborhoods you’re interested in. Listen to your agent, but make your own decision. An agent’s job is to know how much properties are worth, facilitate the sale process, and bring your offer to the seller’s agent. Unless you have chosen a buyer’s agent compensated directly by you, the agents on both sides of the sale work for and are compensated by the seller. They earn a commission based on a percentage of the sale price. The more you pay, the more money they get. Consider what they say within that context.

Have the House Inspected
Hire a full-time, professional home inspector. Again, referrals from friends, relatives, and co-workers are a good place to start. The Better Business Bureau can also provide information. Be wary of recommendations from your real estate agent. It’s in the agent’s interest that the inspector not find problems that would block the sale.”

I definately agree with get referrals for all aspects of the home buying process from friends, family, co-workers AND your real estate agent as they are a valuable resource and a wealth of knowledge in the real estate marketplace.  And, of course, the buyers and sellers ALWAYS make the final decision based on their comfort level and trust in that professional.

Just because a buyer does not directly compensate a Realtor does NOT mean that both agents are working for the seller.  Yes, the SELLING agent that represents the buyer is compensated by the LISTING agent that represents the seller; it is called cooperating compensation.  I, for one, do not assist a buyer or seller in the negotiation with the thought process that the higher the sale price, the more I will be paid.  How ethical would that be of any Realtor and how does that help my clients trust me?  Each agent should negotiate on their clients behalf to achieve a solid transaction for all parties~regardless of compensation. We also have a Mandatory Licensee Disclosure that states a Realtor’s relationship with the consumer~seller, buyer, facilitator and I explain this fully and exactly how, where, why and what I will do for my clients.

Again, I fully agree with hiring a professional home inspector as this is the largest purchase that most consumers will make in their lifetime and they should know the good, the bad and the ugly of the home they are considering and better to know upfront than after the home is purchased and they have to complete extensive and expensive repairs they were not aware of.  I am very disheartened that this bank feels that consumers should be wary of their Realtors recommendation because “it is in the agent’s interest that the inspector not find problems that may block a sale.” Ethics are very important to all the agents I know and support and I am certain my colleagues will be and should be outraged about this comment.  We, meaning both agents, may hold our breath during the inspection, but we want the home inspector to find all the issues with a property so that our clients are aware of them and can resolve them right away.

In closing, I will continue to work hard for both my buyers and my sellers and also with the real estate agents on the other side of the transaction to ensure a smooth transaction for all involved.  I will also continue to refer my clients to all the knowlegdgable professionals that make up the team that will get them to the closing table where their dream will be achieved~and after all, isn’t that what makes our job rewarding~YES!

Apr

28

Posted by : Diane | On : April 28, 2010

Courage~ also known as bravery and heart. Determination~ also known as purpose and strength.

joannie+rochette Courage and Determination

I have been watching the Olympics over the last couple of weeks and have seen triumph and disappointment, spectacular athletism and then great tragedy, almosts and certains, and medals won and medals lost by milliseconds….. But, the athlete that touched me the most was Joannie Rochette of Canada, Women’s Figure Skating, and her great courage and determination while facing the sudden passing of her Mom. She mourned her loss in front of millions and was so uplifting and inspirational to many; most definately to me.

I admire that she chose to continue to compete for herself and as a tribute to her Mom for all the years she supported her and lifted her up to be all that she could be. Mom’s are great aren’t they?!! I held my breath as she performed her short program and watched in amazement as she completed her elements to near perfection. I cried with her and many others when she broke down in tears when her skate was finished. She did it! The arena was on their feet clapping and cheering and showering her with love and support and at home I wanted to do the same thing. I believe she placed 4th that night, but for me she was GOLD!

This got me to thinking about how I am in my business and where I need to be; how I strive to have Determination with my goals and Courage to make it all come together. Many days I fall short of that but, I have determined that I am going to GO FOR THE GOLD each day and be in regular contact with my clients, network with companies and individuals that can help my clients reach their dream, be informed and knowledgeable by keeping up with what is going on in the marketplace and industry and support the clients/family/peers/friends/coworkers that have helped me achieve the place I am today. They too are GOING FOR THE GOLD and I want to be there to cheer them on!!

The next time I feel like just giving up and giving in I will remember the night that Joannie brought all she had to the rink and did her best!! If I can be that determined and have that much courage I will know at the end of the day I have acheived my personal best.

Joannie skated another personal best in the long program skate and took the silver medal…. I say congratualtions to you Joannie~ you are a great inspiration!

Apr

28

Posted by : Diane | On : April 28, 2010

welcomehome What Being Home Means To Me

I’m going home, I’m on my way home, I’ll see you at home, I will be home at.., you are at home doing what? (just kidding) … those are the many things I may say with the word home in them, but taken at just face value it just means I’ll be at the house at a certain time or something is going on at the house. I have been thinking about “home” and that is why I titled my blog Welcome Home because it is more than just a word for me….it’s a place I honor for my family and really for my business in a figurative sense as that is what I do for a living…real estate …”homes”.

Being home for me in a mindset is that is it a place you can feel relaxed, carefree, be yourself, ask questions and get answers even when they seem silly, being part of a team, being the place my extended family is welcome and is comfortable sharing in, it’s a place for me to grow and to watch ideas and people grow and flourish. It is the place to KNOW that those that care about you and that you care for want you there and need you there and visa versa. Each person has something to give and to offer and to learn from each other in our home.

In my business I want my clients to know that I want to be there for them as myself and for them to be comfortable to be themselves with me. I want them to be relaxed and carefree enough to ask questions even when they seem silly or may not fully know how to ask that question so we can explore all the possibilites together. I want to see them grow in their understanding and help them each step of the way in their journey to homeownership or to sell their homestead. I need to be sensitive to their individual needs and concerns because, after all, we are each unique so each situation will need to be handled in it’s own way. I also know that I learn something new each day and that each client I come in contact with is going to teach me a new trick or maybe enlighten me to an idea I had not thought of.

It also means, in my business, that each agent I come in contact with that they feel like we are working on the same team to reach an end goal for our respective clients and that is to make it to the closing table with as little stress as possible for the buyers and sellers. When a speed bump or ~sheesh I hate to think about it~ but a roadblock may come that we feel “at home” enough to work the challenge together in the best interests of all.

It is my goal that my clients feel when they turn the key in the lock and walk through their new door that they are home in every sense of the word.

Apr

27

Posted by : Diane | On : April 27, 2010

I was reading the above article that my good friend HeyAmaretto posted from InMan.com and was dismayed at the way the information was presented for Realtors. I loved that Diane posted this but it steams me up to say the least. I have posted a link to the article for reference. http://www.inman.com/buyers-sellers/columnists/roberthahn/house-hawker-or-trusted-adviser

The article started out with a quote: “Well if you ask a Realtor, then it’s always a good time to buy.” This comes from some of the recent adverstising from NAR and others and to a certain degree I agree with that, but he goes on to state that consumers just don’t trust real estate professionals to tell them the truth. On this point I disagree. There are unprofessionals in every industry to say the least, but to lump everyone together thoughout the article is just plain wrong.

He then goes on to point to a video from YouTube and states the message “Do not ask a real estate agent if you should buy a home it’s like going to the muffler shop and asking if you need a muffler…the answer will always be yes.” Hmmm, really?

He modified a commercial analysis worksheet for rent vs. buying and applied it to residential real estate and I do agree with the concept, but some of the formulas called for tax deductions, income thresholds, percentage of down payment etc…

I thought our job was to be a Realtor and not a CPA or tax preparer or financial advisor, just like we are not to be lawyers dispensing legal advice or contractors giving cost quotes or home inspectors performing inspections. We should have trusted contacts and professionals we have worked with that come highly recommended in that field to be able to point our clients to for that type of advice and be the instrument in putting those people together as that is THEIR job that those professionals know very well.

Of course we should give our clients what they need to help them from start to finish, explaining the process, answering questions, being proactive and not reactive, being sure to point things out they may not see or understand, access to the tools to help with their property search among other things…but NOT hand out charts and graphs with assumptions we may be wrong about. It is not always the right time for a buyer to purchase or seller to sell, but the correct financial advisors should be helping them with that piece of the equation.

I take offense to the author’s statement that if your real estate agent is unwilling to project all these numbers for the client that we are fearful of losing a sale and we are just “hawking” a house and that the image of the Realtor cannot climb out of the gutter….that is paraphrasing, but I hope you get the point.

I am unwilling to do this because it is not my job and I do not know all the facts of that particular clients financial life, nor should I have to know all of that as it is private for that/those clients. I will keep on standing on my oath and ethics and be knowledgeable in my field, treat all with care and respect and head them in the right direction where needed.